Refund Policy
Blue-esim.com ("we" or "our site") values customer satisfaction and strives to provide high-quality services. This document outlines our refund policy for the services provided. Please read this Refund Policy carefully to understand the conditions under which refunds are granted.
General Refund Policy
We aim to ensure our customers are fully satisfied with our services. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions described below.
Eligibility for Refunds
Refund requests must be made within 14 days of the purchase date. To be eligible for a refund, the following conditions must be met:
The e-Sim package must not have been activated or used.
Proof of purchase must be provided.
Non-Refundable Items
Certain items are non-refundable, including but not limited to:
Activated or used e-Sim packages.
Special offers, promotions, and discount packages.
How to Request a Refund
To request a refund, please contact our customer support team at support@blue-esim.com with your order details, including the order number and proof of purchase. Our team will review your request and respond within 7 business days.
Refund Processing
If your refund request is approved, we will process the refund within 14 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
Changes to the Refund Policy
We may update this Refund Policy from time to time. It is your responsibility to review it periodically for any changes. The latest version will be posted on our site with the effective date of the changes.
Contact Information
If you have any questions or concerns regarding this Refund Policy, please contact us at support@blue-esim.com.
By using our services, you acknowledge that you have read, understood, and agree to this Refund Policy.
This is a simple example to help you get started. Be sure to tailor it to your business needs and seek the advice of a legal professional to ensure the document complies with applicable laws and regulations in your jurisdiction.
Last updated: 19/07/2024