Can I get a refund on a travel eSIM? With Blue eSIM, for up to 5 months

Yes. If you haven't installed your Blue eSIM yet, you can cancel it for any reason, up to 5 months after you buy it. We put the full price back in your Blue eSIM balance, ready for your next trip.

That's why we tell people to buy their eSIM when they book the flight. There's no risk in buying early.

Plans change. That's fine.

You don't need a good reason, and you don't need to explain. These are the cases we see most:

• The flight was cancelled, or the trip moved to next year.
• A visa didn't come through in time.
• You're going to Greece instead of Turkey.
• You bought the wrong country, or the wrong plan size.
• Someone in the family can't come after all.

In every one of these, an eSIM you haven't installed can be cancelled for its full price.

What you get back

The full amount you paid goes to your Blue eSIM balance. Your balance doesn't care where you go next: it works for any plan in any country, and for top-ups, on the website or in the app.

So a cancelled Turkey trip in June can become a Europe trip in September, and you don't lose a cent.

When we refund your card instead

If the problem is on our side or the network's, the money goes back to your card or wallet:

• we couldn't deliver the eSIM, or it couldn't be installed because of a fault;
• it's installed correctly but can't connect at your destination, and our support can't fix it;
• you were charged twice, or charged the wrong amount.

Card refunds usually arrive in 5 to 10 business days. If you'd rather not wait, we can add the amount to your balance straight away.

The one rule: don't install it yet

Once an eSIM is installed on a phone, it belongs to that phone, and it can't be cancelled because plans changed. That's true even if it never used any data.

So if your trip is still uncertain, buy the eSIM but wait to install it. Installing takes two minutes, and you can do it the evening before you fly. Our guide on when to install your eSIM has the timing.

How to cancel

Email info@blue-esim.com or message us in the chat, with your order number from the confirmation email. We reply within 2 business days, and the credit is added as soon as we've checked the eSIM hasn't been installed.

The full rules are in our refund policy. To see how this compares with other providers, read travel eSIM refund policies compared.

Frequently asked questions

Can I get a refund on an unused eSIM?

Yes, if it hasn't been installed. You can cancel it for any reason up to 5 months after buying, and we add the full price to your Blue eSIM balance.

My trip was cancelled. What happens to my eSIM?

If you haven't installed it, cancel it and keep the full amount as credit for your next trip, to any country.

Can I use the credit for a different country?

Yes. Balance works for every plan and top-up we sell.

Can I cancel an eSIM I've already installed?

Not for change of plans. If it was installed but can't connect because of a fault, we refund your card.